Refund policy

At The Three Sides, we want you to love your purchase and enjoy a smooth, stress-free shopping experience. We understand that online shopping can sometimes be tricky, and we’re committed to providing top-notch customer service to ensure your satisfaction every time you shop with us. 

Return Policy

You are entitled to return eligible products within 14 days of purchase under the following terms and conditions.

Eligibility for Returns or Exchanges

  • The item must be unused and in its original packaging.

  • There must be no visible signs of damage or wear.

  • All original packaging and protective seals must remain intact.

  • Any damage or tampering will void the The Three Sides guarantee.

  • Returns or exchanges are not accepted after 14 days from the purchase date.

Items That Cannot Be Returned

We cannot accept returns or provide refunds for used or opened items once the product seal has been broken. This policy is in place to ensure the safety and hygiene of all our customers.

We strongly recommend reviewing the product details carefully and contacting our support team if you have any questions before purchasing.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us at thethreesidesmalta@gmail.com within 48 hours of receiving your order.

Please include:

  • Photos or videos clearly showing the damage for verification.

  • Once verified, we will issue a replacement or refund promptly.

  • If damage is not reported within 48 hours, we may not be able to process your claim.

Return Shipping

  • Customers are responsible for return shipping costs.

  • Our warehouse is based overseas, so items must be shipped accordingly (details will be provided via email).

  • For items valued over €25, we recommend using a trackable shipping service or shipping insurance.

  • We cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Please note that refunds are not available for orders that have already been shipped from our warehouse.

Late or Missing Refunds

Refunds may take 2–3 working days to appear, depending on your bank or payment provider.

If you haven’t received your refund after this time, please contact us at thethreesidesmalta@gmail.com and we will investigate promptly.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a digital gift certificate will be sent to you.

Feedback & Support

We love hearing from our customers ❤️

If you have any feedback, questions, or concerns, please contact us at thethreesidesmalta@gmail.com.

Your feedback helps us continuously improve our products and your experience with The Three Sides.